FAQ

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We send packages daily. Ordered before 16:00 means that your order will be shipped the same day with PostNL. For more information, please visit the Shipments and Deliveries page.

It is possible to pick up an order in Amsterdam or Herwijnen. However, this is not always guaranteed. Therefore, please contact us in advance by e-mail: orders@medicooler.nl or by phone on +31 (0)6 42994026.

The LifeinaBox is designed to safely store medicines at a target temperature of 7°C. This is the ideal temperature for both storing medicines and for comfortable injections, and it also helps to maximize battery life.

If you notice that the temperature of your LifeinaBox does not drop below 8°C, this may be due to insufficient air circulation under the device. It is important that the LifeinaBox is placed on a flat surface and that sufficient air can get under the device. If you use the LifeinaTravel bag, make sure that it is not placed directly on a surface, but is hung up so that the air underneath can circulate freely.

Another factor to keep in mind is that there is an added safety feature built into the companion application. The displayed temperature in the app is always about 1°C higher than the actual temperature inside the LifeinaBox. This means that even though you see 8°C on the app, the actual temperature is probably around 7°C, which is exactly where it needs to be for optimal performance.

So make sure there is sufficient ventilation and a flat surface to ensure that your LifeinaBox can cool optimally.

The environment in which LifeinaBox is used has some influence on the cooling. Just like the refrigerator in your home, it will be less efficient in extreme conditions. However, LifeinaBox always ensures that your medicines are stored between 2 and 8°C (35,6 to 46,4°F).

The exact dimensions of the space are 180mm wide, 64mm deep and 40mm high, so a generous 468cm². It will fit approximately 8 standard insulin pens.

LifeinaBox is equipped with a battery that lasts 6 hours, enough time to get from your house to your car. We have also developed separate battery packs (LifeinaPower) of 6 hours each, which are available in our accessories section. These batteries offer more flexibility and can be charged using your mobile phone cables. In general, we find our insulated bags easier to use for air travel, but there is no problem if you want to use LifeinaBox on a plane.

LifeinaBox is like any electrical device and is not waterproof and should therefore be kept dry.

This really depends on the size of the cabinet. Just like a normal refrigerator, LifeinaBox cools by removing heat. Heat needs to be able to escape. So don't use LifeinaBox in an area where there is little or no air exchange, because the heat has nowhere to go.

LifeinaBox uses a technology called the Peltier effect (thermoelectric cooling). This was originally discovered by a Frenchman with the wonderful name of Jean Atanase Peltier in 1834. He discovered that if you weld many cubes of different metals together and pass an electric current through them, the friction due to the different metal densities creates super heat on one side and super cold on the other. We remove the heat with fans and have mounted the cold part of the Peltier directly under an aluminum heat sink to distribute the cold evenly. We have stabilized the Peltier effect by producing it under vacuum to give more stability.

Yes, LifeinaBox is guaranteed. We make great products and pay a lot of attention to details to make absolutely perfect products. By law, we have to give a one-year warranty on LifeinaBox, but LifeinaBox will last much longer if you use it properly. Obviously, if you crash it with your car or do something totally stupid, we won't fix it. However, if there is a real problem, we are always ready to help you fix it.

LifeinaBox draws 4,5 amps of 12V DC, about the same as a single headlight. LifeinaBox should not drain or damage a fully charged battery when used with the engine running. Every vehicle and battery is unique. Ask your dealer or mechanic to check the condition of your battery before connecting a device that can drain it.

A preset value of the device ensures that your medicines do not fall below 2°C, so they never freeze. However, LifeinaBox should be used at "normal" temperatures. If you keep LifeinaBox at temperatures below freezing, it will not protect your medicines from freezing.

You must keep your medication with you at all times, regardless of the means of transport; NEVER STORE YOUR MEDICATIONS IN BAGGAGE CHECKED IN THE AIRCRAFT CARGO AREA! Lost luggage or delayed flights can ruin your holiday. Even if it is possible to use LifeinaBox on a plane, we generally find it easier to use one of our insulated bags (LifeinaBag12 or LifeinaBag24, which also keep your medication between 2 and 8°C) for air travel. They are simply easier to fit in your handbag than a portable fridge. We usually use LifeinaBox in a car, hotel or at home rather than on a plane. However, if you want to take your LifeinaBox with you on a plane trip, that is really no problem. You will need the LifeinaTravel bag to transport your fridge, and you may want to purchase an extra battery (LifeinaPower).

We tested LifeinaBox up to an ambient temperature of 36°C. At this temperature, everything in LifeinaBox stays between 2 and 8°C. On the other hand, if you use LifeinaBox at this temperature, the batteries will not last as long. But anyway, most people do not stay permanently at a temperature of 36°C and have access to air conditioning, both at home and in the car.

Yes, LifeinaBox can remain permanently connected,
24/7, just like your refrigerator in the kitchen.

Always keep your medication with you, in your carry-on. There is no reason for anyone to stop you from taking your life-saving medication. Just make sure you have a copy of your prescription with you.

Yes. In fact, many airlines recommend using only MediCooler medicine cooler bags, because all the medicine cooler bags that MediCooler supplies are always and also the only ones that are clinically tested and validated. But there is always the possibility that when you arrive or leave in a foreign country, you will be stopped at customs by someone who does not understand this. So the best way is to always be prepared for this by arriving with three things:

1. Your medication in a well-protected medicine cooler bag with frozen gel packs.
2. A copy of your prescription
3. A completed Medical Certificate.

Then, when you get to customs, you take out your medication, say loudly, “I am sick, here is my medication, here is my certificate, can you please help me,” and you will pass through the check without any problem.

Yes, all cool bags that MediCooler supplies are tested and validated to store your medicine between 2-8°C. For more information on how we test and measure our cool bags and to be as transparent as possible, we would like to refer you to our "Measure temperature" page.

No, unless you use them completely wrong. When you freeze the gel packs, you should freeze them in a normal household freezer, at a temperature of approximately -18°C. If you then place the gel packs in the designated compartments in your medicine cooler bag, there is no contact with the medicines and it is impossible for them to freeze.

No, not at all. The cool bags are carefully designed to optimize the cold generated by the frozen gel packs. If you add a gel pack, you even run the risk of freezing your medication.

Yes absolutely, you can use them hundreds of times and they don't wear out. Just be careful not to drop them when they are frozen as you can split the corners and cause them to leak. If you want extra gel packs you can order them online.

The gel packs are filled with phase change material, and this material will change phase after approximately 8 hours of freezing and become a new material that will remain frozen for much longer. We recommend that you store your gel packs in the freezer permanently, so that they are always ready for use, or freeze them for at least 12 to 14 hours.

In fact, gel packs are incredibly well made, with a silicone outer layer that prevents them from “sweating”. Once thawed, they are virtually indestructible. Paradoxically, however, when frozen, they are quite sensitive to impacts, as they become incredibly hard. If you drop a gel pack while it is frozen, you can tear a corner or develop a micro-crack. And then when it thaws, it can leak. The best way to store your gel packs is to keep them in a corner of your freezer, well stacked on top of each other, so that they do not fall too often. However, if you do break a gel pack, you can order spare parts from the Accessories section of the MediCooler website

The EasyBag contains a special gel that, when soaked in water for one minute, will soak approximately 600 times its weight in water. When you place the soaked gel in the EasyBag, the evaporation process is accelerated, which cools your medication and keeps it between 16 and 25°C. The principle is basically the same as when you lick the back of your hand and then blow on it. It feels cool because, as you blow on it, you accelerate the evaporation, which feels cool.

No, the EasyBag is only suitable for medicines that can be stored between 16 and 25°C, such as insulin. If your medication needs to be stored between 2 and 8°C, it is best to use a Use a medicine cooler bag for 2-8°C.

No, not at all, it won't make any difference. It works on evaporation and one gel pad contains more than enough water.

No, it doesn't really matter at all. If your medication is suitable for the EasyBag (must be stored between 16 and 25°C), then the EasyBag will do its job even without a refrigerator.

No, not at all. Freezing the EasyBag only means that your medication may become too cold.

Depending on where you live, there may be calcium in your water. Eventually, these minerals will settle in the EasyBag and prevent the polymers inside from absorbing water. If this happens, you can simply soak your inner gel pad in water with a spoonful of vinegar to dissolve the minerals, just like when you clean a kettle. Or, you can simply order a replacement gel pad from the accessories section of the website

Yes, you can use any “reasonable” water. Tap water works best. However, do not use seawater, as the salt will eventually build up in the EasyBag, preventing it from absorbing any more water.

In theory yes if you use distilled water. But if you soak it in tap water which has a lot of strange minerals in it, in practice it will last about a year and a half if you use it all the time. If you need spare gel pads, you can order them at any time on our website.

When we test the EasyBag, we test it up to a temperature of 32°C. Most people do not stay at such a temperature permanently because they have air conditioning or are in a building. At an ambient temperature of 32°C, the temperature in the EasyBag will be slightly more than 25°C.

The EasyBag works best in the open air, so that the water inside can evaporate. If you put it in your suitcase, it can’t breathe. But that’s a moot point, because the temperature of your suitcase is probably below 25°C. If you want to put it in your backpack when you go on a trip, it’s best to stick it on the top of the bag, just under the flap, or in one of the nets on the outside.

If your medication is in pre-filled pens, vials or another liquid format, it will not be damaged by the humidity in the EasyBag. However, if you are using tablets, even if they are in a sealed package, it is always better to put them in a sealed plastic bag.

It is true that when you first soak the gel pack in water, it will absorb a lot of water, and this can seep through the outer bag. The easiest way to prevent this is, after soaking the gel pack in water, to slide it between 2 fingers to remove any excess moisture. Whatever happens, do not place the EasyBag in a plastic bag, as it will then stop “breathing” completely and will no longer cool your medication.

It really depends on the outside temperature. At a temperature of about 32°C you should wet it every three days. If it is very hot, then every 2 days. The easiest way is to put your finger on it in the morning. If it still feels damp, then you are good for a day.

In theory, the EasyBag Single is suitable for one pen, but in practice it can easily hold 2 pens. The EasyBag Classic is designed for 4 pens, but it can easily hold 6 pens.

Yes, that is possible if the cool box has not been used. For all our exchange and return conditions, please visit this page.

Once we have received the package we will do our best to transfer the purchase amount back as soon as possible. This takes an average of 48 hours.

That is certainly possible! Send your CV and motivation to info@medicooler.nl

Yes, that's absolutely right!

Call or email us at Telephone number: +31 (0) 642994026
Email address: info@medicooler.nl and we will try to help you as soon as possible.