Guarantee
We care about our products and do our utmost to deliver them to you in perfect condition. However, it's possible that a product doesn't function properly or is damaged during transport. In that case, you can make a warranty claim.
The statutory warranty (conformity) applies to all our products . This means that a product must meet what you, as a consumer, may reasonably expect from it , given the nature of the product, the price, and the information we provide regarding it.
If a defect occurs, we request that you report it to us within two months of discovery via info@medicooler.nl. If the defect is covered by the statutory warranty, we will arrange for repair, replacement, or a suitable solution free of charge .
In addition, we offer a 12-month service guarantee against manufacturing and material defects. This service guarantee does not affect your statutory rights as a consumer.
Damage resulting from improper use, drop or water damage, normal wear and tear, or failure to follow operating instructions is not covered by the warranty.
Complaint
It is always possible that something does not go entirely as planned. We advise you to first report any complaints to us by emailing info@medicooler.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ . As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
